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Our rental process is designed to be as easy and convenient as possible. Simply walk into our store and meet our equipments executive, let him help you find the item you’d like to rent, fill out the registration form and attach the required documental proof along with it. Handover the form duly completed and give us 72 hours to register you for the rental facility (this is a onetime exercise). For future rentals you are only required to submit duly filled form at our rental outlet 24 hours prior to your equipment booking date.
Absolutely! To reserve an order, simply indicate the date you want to book it, pay 50 % of the rental value at least 96 hours in advance, to ensure that we arrange your requested equipment by all means. And the day you want to send it back on the calendar of the checkout page. However in case of cancellation of the advance bookings our terms of cancellation will apply.
Yes, all rental requests pass through an order verification process. The goal of this process it to make sure that no identify theft has taken place, and that the person placing the order is who they say they are. Another goal of the process is to make sure that each potential customer is the type of person we want to entrust our valuable equipment to.
After you submit your registration form and supply the required support documents for verification. This information is then cross checked so that we can establish your identity, and your trustworthiness. For most customers, the information provided at this state is sufficient to approve their order. For some customers, we may email or call and ask for some additional information, or to get something clarified.
If we ask for more information and never hear back from you, your rental bookings will stand cancelled.
Our Working hours are from 11 AM to 10 PM, all days of the week. Any rental equipment received by you at 11 AM has to be returned the next day by 11 AM without fail. Post 11 AM you will be charged rental fee for next day as well.
All of our equipment (except legacy items) is bought new and sold after 1 year of rental use. Before and after each rental we check each lens visually, test it for focus and sharpness, and take pictures with it. We guarantee the glass is clear, the lens works normally, and the pictures it takes are sharp. These lenses are used regularly so there will probably be some scuff marks on the barrels, etc. If there is any effect on image quality the lens goes off for servicing, otherwise it remains in our rental inventory.
Most item pages will have an “Item Includes” list stating what will be included with the equipment. Equipment comes to you as it came to us from the manufacturer: if the lens comes with a hood when purchased, it will come with a hood when you rent it. Most lenses will have a hood included, but most non-L series Canon lenses or Nikon DX lenses do not include a hood. Cameras come with one battery and a charger. What comes with your order needs to come back: For example lens hoods, battery chargers, cases, and tripod rings are expensive and the next renter expects to receive them. If the order comes back without them we’ll have to charge you the replacement value. Lens hoods, for example are 500-3000 INR, tripod rings are 5,000-12,000 INR and up.
Sure! We have customer service representatives at our store every day of the week, and if needed they. Can get you in touch with the specialist who has the requisite knowledge.
Let us know immediately. Our contract states if the equipment is broken you are responsible either for replacing it or paying for repairs. If it is not repairable, we’ll charge you the cost of a Brand new lens ( less depreciation which can amount up-to 30 % of the MRP Value). We do not charge you the cost of brand new equipment, nor do we charge you rental fees while the lens is being repaired as long as the claims are settled.
Any major scratches or scuff marks on the glass and impact damage to the body or the mechanicals. Minor scuff marks to the barrel or hood are considered normal use, not damage.
No we don’t offer any damage waiver option all damages are covered by the rental solely.
Even though all care is taken to maintain our equipment in its best possible condition we wish we could guarantee its proper working, but sadly, we can’t. We inspect the equipment both, when it returns from its prior rental, and before it goes out on your rental. We clean it thoroughly. We have a minimum of two people check off all the items that should be included in the rental. We store all our equipment in specially installed dehumidifier cabinets. Even with all these precautions, stuff still happens. An internal component we can’t check eventually wears out and breaks during your rental. In such cases as long as the manufacturer covers the fault under warranty service you are not liable to pay for the damages unless the resulting failure of equipment is a result of your negligence.
We are 100% committed to making everything right. If it isn’t working right, just email or call and let us help you check it out first. About 70% of the infrequent complaints where the renter says that our “lens has a problem” turn out to not to be a problem.
In all cases, Yes. Though we may not take cash deposit, we make it a point to secure our rental equipment with a security check, amounting to a minimum of 50 % of the total value or more.
For Advance bookings made at least 72 hours, cancelations are allowed up to 48 Hours prior to delivery, without any deduction. Any cancelations made less than 48 hours are subject to 50% deductions on your deposited amount.
Yes, but in that case you will be charged a fee amounting to 30 % of the total value of rental. Example if you rent a lens from the 1st of March to the 10th of march but return the equipment on the 5th .and your rental fees for the duration is 10,000 INR ( @ 1,000 Per day) then we will charge you rental for 7 days.
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